F.A.Q.
ALL YOU NEED TO KNOW
We highly recommend that you bring at least your personal clothing (shirt and shorts). If you have space in your suitcase, take also clips pedals, shoes, helmet, windbreaker jacket or better gilet. In any case, you will can hire those items at our place upon prior notification.
It is important that on the day of the tour you got the proper clothing according to the season and to the point of altitude reached based on the tour’s description.
The minimum equipment required to be admitted to the tour:
- Sports clothing suitable for biking;
- Sunglasses to protect your eyes from insects and vegetation.
- Sunscreen.
- Cycling shoes (we will provide the pedals) or touring shoes; It is very important that the shoes are enclosed. It absolutely forbidden to wear sandals or flop-flops.
You will find at our bike point everything you need – outfits, shirts, energy bars, water bottles, gloves, sunglasses.
Yes, our cancellation policy guarantees the customer to receive the refund of the deposit paid at the booking stage in the following ways:
- Within the 72 hours: full refund
- Within the 48 hours: 50% refund
- Within the 24 hours: no refund